Privacy Policy

This Privacy Policy is published by Sun Flight Cases ("we", "us", or "our"), a manufacturer and supplier of custom flight cases and protective covers based in Mumbai, India.

We operate the website at www.sunflightcases.com (the "Website"). This Policy explains how we collect, use, store, and protect any personal data you provide to us through the Website, and sets out your rights under applicable Indian data protection law.

We only collect personal data that you voluntarily provide to us. This includes:

• Contact information: your name, phone number, and email address submitted via the enquiry form or when you contact us directly.
• Message content: the text of your enquiry, including any product requirements or questions you share with us.
• Technical data: standard web-server logs may record your IP address, browser type, and pages visited. This data is not linked to your identity and is used only for site security and stability monitoring.

We do not collect any sensitive personal data (as defined under the Digital Personal Data Protection Act, 2023) such as financial account details, health data, biometric data, or government-issued identity numbers.

We collect personal data through the following means:

• Enquiry forms: when you submit a product enquiry or contact form on the Website.
• Direct communication: when you email or call us, or contact us via social media.
• Automatic collection: limited technical data (IP address, device type) collected by our web hosting infrastructure as a standard part of running a website. We do not use analytics trackers, advertising pixels, or third-party tracking cookies.

We use your personal data only for the following purposes:

• Responding to enquiries: to reply to questions you send us about our products, services, or pricing.
• Business follow-up: to follow up on expressed interest, send quotes, or provide product information you have requested.
• Maintaining the business relationship: to manage ongoing communication with customers and potential customers.
• Legal compliance: to fulfil any obligations required by applicable law, including responding to lawful requests from government or regulatory authorities.

We do not use your data for automated decision-making, profiling, direct marketing to third parties, or any purpose unrelated to serving your enquiry.

We do not sell, rent, or trade your personal data. We do not share it with any third party, except in the following limited circumstances:

• Service providers: our website is hosted on infrastructure provided by third-party hosting services. These providers may process technical data (server logs) solely in the course of providing hosting services and are bound by appropriate data processing agreements.
• Legal obligation: we may disclose your data if required to do so by law, court order, or a government authority in India, to the extent mandated and permitted by applicable law.
• Protection of rights: we may disclose data where necessary to protect the rights, property, or safety of Sun Flight Cases, its employees, or others.

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy. In practice, this means we retain enquiry records and contact details indefinitely, to maintain an ongoing business relationship and serve returning customers promptly.

If you wish for your data to be deleted, please contact us at sunflightcases@gmail.com. We will process your request within 30 days.

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian law, you have the following rights in relation to your personal data:

• Right to access: you may request a summary of what personal data we hold about you.
• Right to correction: you may request that we correct inaccurate or incomplete data.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal obligations.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to nominate: under the DPDP Act, you may nominate another individual to exercise rights on your behalf in the event of death or incapacity.
• Right to grievance redressal: you have the right to raise grievances about our data processing practices, which we will address within a reasonable time.

To exercise any of these rights, write to us at sunflightcases@gmail.com. Please include sufficient detail to identify yourself and the specific request.

This Website uses only essential technical cookies, which are small data files placed on your device that are strictly necessary for the Website to function. These cookies do not track your behaviour across other websites, are not used for advertising, and are not shared with any third party.

We do not currently use analytics cookies, tracking pixels, or any third-party behavioural tracking technologies. No cookie consent banner is displayed because no non-essential cookies are set.

You can configure your browser to block or delete cookies at any time, though doing so may affect the basic functionality of the Website.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our Website is served over HTTPS (encrypted transport). Access to enquiry data is restricted to personnel with a need to respond to customer communications.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify you as required under applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Your continued use of the Website after changes are posted constitutes acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: